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Supplementary objective test questions
CHAPTER 12 – UNDERSTANDING THE CONTEXT OF CHANGE
12.1 KLL is an airline based in country F. It has recently experienced a significant
upturn in business and it has decided to significantly expand its operations. This
will involve the hiring of a large number of staff in a relatively short period of
time.
KLL’s staff have voiced their concerns over the possible effect such a rise in the
number of staff will have on the organisation’s structure, as well as the extra
workload that will be involved in training the new staff.
Which of the following types of organisational change most closely
matches that seen within KLL?
A Revolution
B Evolution
C Realignment
D Reconstruction
12.2 BRR manufactures refrigeration units for industrial and commercial clients.
An internal report by BRR’s HR Director has outlined the ‘blame culture’ within
the company. The report suggests that the standard response to any problem is
to state that it is the fault of another individual. This is damaging customer
confidence in BRR’s ability to offer post-sale service.
Which of the following aspects of BRR’s cultural web has the report
focused on?
A Symbols
B Routines and rituals
C Control systems
D Power structure
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