Page 160 - BA1 Integrated Workbook STUDENT 2018

Subject E3: Strategic Management

12.3 SNO is a retailer of ice-cream and other frozen desserts. The company is
currently considering a new strategy to reduce costs and increase efficiency. To
do this, the company is considering four major changes:

 A reduction in the number of levels of management within the organisation

 Increased training for remaining management in waste reduction

 Adoption of a participative approach to managing staff, with employee
suggestion schemes being created

 The creation of new internal processes to reduce the likelihood of waste
being created.

Which of the following are ‘hard’ factors of the McKinsey 7S model that
SNO’s changes will directly affect? Select ALL that apply.

A Structure

B Skills

C Style

D Staff

E Systems

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