Page 82 - BA1 Integrated Workbook STUDENT 2018
P. 82
Chapter 8
The performance pyramid
This model is designed to show the links between objectives and performance
measures at different levels within the organisation.
Corporate
Objectives Measures
vision
Business units
Market Financial
Business operating
Customer systems
satisfaction Flexibility Productivity
Departments
Quality Delivery Cycle time Waste & work
centres
External effectiveness Internal efficiency
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