Page 83 - BA1 Integrated Workbook STUDENT 2018

Performance measurement

Fitzgerald and Moon

This model is a framework for the design and analysis of performance measurement
systems.

Dimensions

– Profit
– Competitiveness
– Resource utilisation

– Quality issues
– Innovation
– Flexibility

Standards Rewards

The measures used. These need to be:
Consider: – clear
– ownership – motivational

– achievability – based on controllable
– equity measures

Illustrations and further practice

Now review TYU 6, 7 and 9 in Chapter 8 of the text.

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