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Chapter 13

Performance measurement in not-for-

profit organisation

Outcome

By the end of this session you should be able to:

 comment on the problems, with particular reference to not-for-profit
organisations and the public sector, of having non-quantifiable objectives in
performance management

 describe how performance could be measured in not-for-profit organisations

 comment on the problems, using simple examples, of having multiple objectives
in not-for-profit organisations and the public sector

 describe, in outline, value for money (VFM) as a public sector objective

and answer questions relating to these areas.

The underpinning detail for this Chapter in your Integrated Workbook can
be found in Chapter 13 of your Study Text

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