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Chapter 13






                          Overview





                                        Use of                       VFM: economy,

                                     performance                         efficiency,
                                      indicators                       effectiveness





                                                    Performance
                                                   measurement






                                                 PERFORMANCE

                                      MEASUREMENT IN NOT-FOR-
                                         PROFIT ORGANISATIONS







                                                     Objectives





                                                                  Subject to          Achievable in
                         Non-                Multiple               political             different
                    quantifiable
                                                                    change                  ways













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