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Non-financial performance indicators

Illustrations and further practice

Now try TYU question 7 from Chapter 11

3.2 Evaluation of the building block model as a performance measurement
tool

Advantages Disadvantages

The first five advantages discussed The first six disadvantages
for the balanced scorecard are discussed for the balanced
relevant here. In addition: scorecard are relevant here. In
addition:
 It is tailored to the service
sector  It is not suitable for non-service
organisations
 Targets should motivate staff
due to ownership, achievability  It can be difficult to see the link
and fairness to strategic objectives

 Reward system should
motivate staff due to it being
clear and linked to controllable
factors

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