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Supplementary objective test questions




               CHAPTER 7 – ALTERNATIVE MEASURES OF PERFORMANCE


               7.1  Match the following key performance indicators (KPIs) to the appropriate
                     perspectives of the balanced score card.

                     1     % deliveries on time

                     2     % Return customers

                     3     Revenue growth

                     4     % staff up to date with all recommended training


                     5     % Products returned as unsatisfactory

                     6     % projects completed within budget

                     7     ROCE

                     8     % Employee suggestions implemented


               7.2  Which of the following are usually found in a 'beyond budgeting' system?

                     (i)   Fixed rewards for achieving a target.


                     (ii)  Centralised control over goals and plans.

                     (iii)  Resource allocation that adapts rapidly to changing circumstances.

                     (iv)  Continuous planning and the use of rolling forecasts.


                     A     (i) and (ii)

                     B     (ii) and (iii)

                     C     (i) and (iv)

                     D     (iii) and (iv)




















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