Page 5 - 2024 ITS Catalogue LIVEOnline - Nov2023

Workplace Level: 3 Duration 1 day
Communication
Credits: 4 Cost $180

(Group bookings only - min 10)
Learn the art of communication and how to overcome barriers.

Communication is an important factor in every day life and has many different
channels. Discover ways to overcome barriers in communication and learn
the solutions for becoming a more effective communicator.

In this course you will learn how to:
• Develop effective and efficient communication skills
• Learn solutions to overcoming communication barriers
• Understand cross-cultural communication and its significance
• Learn the art of reading and understanding body-language and non-
verbal communication
• Develop attentive and active listening skills
• Effectively convey and receive messages in person, as well as digitally
• Learn to give and receive feedback
• Boost confidence in workplace communication skills

NZQA unit 9694 v9 | L3 Cr 4
Demonstrate and apply knowledge of communication process theory

Managing Workplace Level: 3 Duration 1 day
Impairment LIVE ONLINE
Credits: 4 Cost $180

Learn how to recognise the signs that someone may be impaired and putting
workplace safety at risk.

Many substances impair judgement and compromise your safety at work.
Understand the different drug classifications, offences and penalties in terms of
the Misuse of Drugs Act 1975. The behaviours and protocols that are used when
dealing with individuals under the influence of substances will be explained.
You will gain an understanding of how this can not only affect the individual as
an employee, but also the wider community.

In this course you will learn how to:
• Know consequences of drug and alcohol use in the workplace on staff
safety
• Know consequences for an employee under the influence at work
• Understand how substance impairment in the workplace can affect future
employment
• Know and understand the behaviours and protocols required in the
workplace
• Understand the classifications of drugs, offences, and penalties
• Learn organizational policies and procedures on how drug and/or alcohol
related problems are managed
• Learn what help is available for dealing with substance abuse

NZQA unit 22316 v6 | L3 Cr4
Demonstrate knowledge of the management of drug and alcohol-related
problems in the workplace

LIVE ONLINE 5
All group bookings are subject to an agreed minimum number of learners.