Page 8 - 2024 ITS Catalogue LIVEOnline - Nov2023

Hospitality Skills Level: 2 Duration 1 day
Essentials L2
Credits: 9 Cost $180

(Group bookings only - min 10)
A fantastic entry-level course covering all the essential skills needed to
understand what it means to contribute to a safe working environment.

Workplace safety is everyone’s responsibility – from preparing the
food correctly, to following policies and procedures, to identifying any
potential hazards.

In this course you will learn how to:
• Gain entry-level knowledge for those wanting to work in the
Hospitality Industry
• Gain basic understanding of food safety practices; including
reducing food contamination hazards and prevention of cross-
contamination of food
• Maintain excellent personal hygiene and food handling standards
• Understand the importance of workplace policies and procedures
and following workplace requirements
• Identify and report emergency procedures and manage emergency
situations
• Know the benefit and value for the customer when it comes to
product knowledge
• Identify features and characteristics for products sold, and to
effectively match these to the customers’ needs and enquiry
• Gain knowledge and understanding of legislative requirements for
the Food and Customer Service Industry

NZQA unit 20666 v7 | L2 Cr2
Demonstrate basic knowledge of contamination hazards and control
methods used in a food business

NZQA unit 14466 v7 | L2 Cr2
Demonstrate knowledge of maintaining a safe and secure environment
for people in the Hospitality industry

NZQA unit 28301 v4 | L2 Cr5
Demonstrate knowledge of products and product information in a retail
environment

“ Schools say:

The tutor managed

a diverse group
very patiently”

8
All group bookings are subject to an agreed minimum number of learners.