Page 58 - 2024 ITS Catalogue

Store Detective Level: 3 Duration 1 day

Credits: 7 Cost $180

Learn the ins and outs of being a Store Detective!

By taking this course you will be able to reduce both staff & customer theft and
fraud in a retail or distribution environment.
In this course you will learn how to:
• Identify theft and fraud in the workplace
• Protect merchandise
• Define theft and fraud in retail and distribution
• Detect staff theft and fraud
• Reduce staff theft and fraud
• Know the consequences for customers convicted of theft and fraud
• Understand consequences of theft and fraud for an employer
• Understand how employee theft can affect an employee’s future social and
employment opportunities
• Understand the Crimes Act 1961 and legal requirements
NZQA unit 24996 v3 | L3 Cr3
Explain the legal definitions and consequences of theft and fraud in a retail or
distribution environment
NZQA unit 24999 v3 | L3 Cr4
Explain practices to detect and reduce staff theft and fraud in a retail or
distribution environment

Success in Retail Level: 2 Duration 1 day

Credits: 10 Cost $180

Learn the importance of effective communication and product knowledge to be
successful in retail.

You will discover the significance of product knowledge and delve into elements
of fraud, theft and how effective communication can alter the success of the
workplace.

In this course you will learn how to:
• Develop effective verbal communication skills
• Develop product knowledge
• Deal with customer enquiries successfully
• Learn essential selling techniques
• Know legislative requirements in retail industry
• Know practices to detect staff, customer and suppliers’ theft and fraud
• Know measures for preventing theft and fraud happening in the workplace
• Know legal requirements and rights for those suspected of theft and fraud

NZQA unit 28301 v4 | L2 Cr5
Demonstrate knowledge of products and product information in a retail
environment

NZQA unit 24997 v5 | L2 Cr5
Demonstrate knowledge of theft and fraud in a retail or distribution environment

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All group bookings are subject to an agreed minimum number of learners.