Page 53 - 2024 ITS Catalogue

ALL SORTS OF MAGIC

COURSES

FAMILY, YOU, ITS ITS G.R.E.A.T
AND SAFETY FIRST RESPONSIBLE SERVICE
EMPLOYEE

Level: 1 & 3 Duration 2 days Level: 1 Duration 2 days Level: 2 Duration 2 days

Credits: 9 Cost $440 Credits: 6 Cost $440 Credits: 6 Cost $440

This course is a journey of discovery This is a valuable course which How we greet and treat our customers
where the focus is on Basic Health & is ideal for anyone starting out is the difference between getting
Safety, Drug & Alcohol Awareness and in the workforce or career – as served and having a GREAT customer
Sleep Management. it will increase your knowledge, service experience! FACE TO FACE
expectations, and rights as an
Discover ways to keep yourself and employee. Gain an understanding Being part of the Customer Service
your workmates safe and gain the of employment agreements, as they team is a very important role to
tools to recognise when someone provide protection and clarity for the have – especially as we want all our
might put themselves, others, or the employee. customers to have the experience
workplace at risk. they deserve. Seaside Sally’s has a
This course covers: diverse range of staff, and this can
This course covers: • Employee obligations sometimes lead to friction in the
• Workplace Health and Safety • Expectations and requirements workplace. The one thing you need to
requirements • Your rights and responsibilities as remember – it can be an advantage
• How to minimise and eliminate an employee working with someone from a
hazards • Understanding your employment different background!
• Recognizing signs of impairment agreement
• Different drug classifications • Different types of agreements Customer service is something that
• The consequences of being under • Terms and conditions in an we take pride in, so it’s important
the influence – for the individual agreement that you look the part and have a
as an employee, for their whanau • Good Faith and Duty of Care positive attitude. Working at Seaside
and their community Sally’s can be a lot of fun, as you
• Importance of sleep This 2-day course will give you get to work as part of a team to make
• Sleep Management valuable tools to kick start your career sure that the tourists enjoy their
pathway. experience and they leave with GREAT
memories.
Optional NZQA units available:
Optional NZQA units available:
NZQA unit 497 v10 | 3 credits Optional NZQA units available:
(level 1) NZQA unit 1978 v9 | 3 credits
Demonstrate knowledge of workplace Describe basic employment rights NZQA unit 377 v9 | 2 credits
health and safety requirements and responsibilities, and sources of Demonstrate knowledge of diversity in
information and/or assistance workplaces
NZQA unit 22316 v6 | 4 credits
(level 3) NZQA unit 4249 v9 | 3 credits NZQA unit 28145 v2 | 2 credits
Demonstrate knowledge of the Describe obligations as an employee Interact with customers in a service
management of drug and alcohol delivery context
related problems in the workplace
NZQA unit 57 v10 | 2 credits
NZQA unit 21337 v4 | 2 credits Provide customer service
(level 3)
Demonstrate knowledge of sleep and
sleep management in relation to work
performance
ALL SORTS OF MAGIC 53
All group bookings are subject to an agreed minimum number of learners.