Page 118 - Movie Collerctor

Collectorz.com Movie Collector for Windows - Version 15

Connection problems

If you have any kind of connection problems (e.g. no results in the Add Automatically screen), your best bet
is to take a look at your firewall and/or router.

• Possible issues
• Things you can try
• Still having connection issues

Possible issues:

Movie Collector can’t connect after first install on a new computer:
Please check your firewall/router using the information under “Things you can try”.

Movie Collector couldn’t connect after I updated it to a new version (it worked before):
Firewalls can not detect program version changes. This means that if a program has changed after updating
it to a new version, you may need to tell the firewall to allow it access again – even if you had already done
so.

Movie Collector can’t connect, but my other Collectorz.com software can:
Note that Firewalls can block per program so it doesn’t matter to your Firewall if any Collectorz.com
software works, but Movie Collector doesn’t. Please check your firewall/router using the information under
“Things you can try”.

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About Firewalls and Routers in general:

A firewall is software on your computer which can prevent that programs access the Internet. Firewalls can
block per program, so even if you can visit websites, Movie Collector may still be blocked.

A (wireless) router is a device that gives you a (often wireless) Internet connection for your PC or Mac. They
usually have built in Firewalls that can block software from making a connection to the Internet. .

There are many different Firewall programs. Most of Firewalls nowadays come integrated in what is called
“Internet Security” software. Such software contains antivirus software, anti spam programs, and firewall
software, all-in-one. Well known packages are : Norton Internet Security, McAfee, Zone Alarm, Kaspersky,

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