Page 5 - OctoberMag2024.10.8.2024

COO REPORT

Jeremy Stephenson
GCU COO

GCU’s Commitment to Enhancing Member Services:
Exciting Changes Ahead

t GCU, we’ve always been dedicated to doing is designed to maintain the same trusted service
serving you with the care and reliability you you’ve always counted on, while making things simpler
expect. As we continue to grow and adapt, and more accessible for everyone.
we’re excited to share that we are making As part of this initiative, we ask that you take a moment
A some important updates to improve how we to ensure we have your most up-to-date contact informa-
serve you today—and for years to come. tion, especially your email address and/or cell phone num-
We are in the process of upgrading our systems, but please ber. This will help us continue to provide you with the best
know that the products and services you rely on won’t be service and communication possible, as we adapt to meet
affected. What you may notice in the coming months, how- the needs of today’s digital age.
ever, are some thoughtful improvements. For example, we’ll These changes are part of our plan to ensure GCU re-
be offering clearer, easier-to-read annual statements and a mains strong for future generations, while still focusing on
new member services portal at GCUusaOnline.com, which what matters most—serving you. Stay tuned for more up-
will allow you to manage your accounts with even greater dates and thank you for being part of the GCU family.
convenience.
As GCU’s new Chief Operations Officer, I’m excited to
bring my experience to this organization and help ensure
we continue to meet your needs. This is my first message
to you, and I want to assure you that everything we’re

GCU Home Office

Hours of Operation

The GCU Home Office (800.722.4428) is open
Monday through Friday 8:30 am to 5 pm EST.

The Call Center (855.306.0607) accepts calls
Monday through Thursday from 8:30 am to 7 pm
EST and Fridays 8:30 am to 5 pm EST.

The Home Office will be closed November 28 &
29 in observance of Thanksgiving.

5400 Tuscarawas Road, Beaver, PA 15009

GCU MAGAZINE OCTOBER 2024 3