Page 37 - ractice Exam Questions and rationales

A. Resend the bill to the same address requesting return receipt.

B. Verify the mailing address on file in the clinic database.

C. Call the patient's emergency contact number.

D. Document the postmark date.

E. Prepare a new envelope with the corrected address and new postage.

Your response:
Verify the mailing address on file in the clinic database.
Correct response:
Verify the mailing address on file in the clinic database., Document the postmark date., Prepare
a new envelope with the corrected address and new postage.
Rationale: Immediate action should be taken in handling returned statements. The first step
would be to verify the mailing address on file and documenting the date the mail was returned in
the file. Once the address is verified, a new envelope with the new address can be prepared.
Resending the bill to the same address with a return receipt only guarantees the sender with
proof of delivery but would be inappropriate handling with an invalid address.
Commitment to privacy, continuity of care, advance directives, and the authority to refuse
treatment are granted according to which of the following?

A. Americans with Disabilities Act

B. The Patient’s Bill of Rights

C. Informed Consent

D. Good Samaritan Law

Your response:
The Patient’s Bill of Rights
Correct response:
The Patient’s Bill of Rights
Rationale: Patients are guaranteed certain standards of care listed in this question by The
Patient’s Bill of Rights. In 2010, in conjunction with the Affordable Care Act, a new Patient's
Bill of Rights was set forth to include protections associated with insurance companies. Patients
do have a right to be fully informed of a procedure or treatment option and have the right to
consent to it or refuse. The Americans with Disabilities Act (ADA) addresses discrimination of
disabled individuals. The Good Samaritan Law protects individuals who are willing to help
someone in an emergency situation.