Page 40 - ractice Exam Questions and rationales

answering questions at the initial visit would also not be the most effective techniques because
all information regarding the policies and procedures may not be covered.
Which of the following statements reflects open-ended communication?

A. "Tell me what brings you in today."

B. "Have you had a fever in the past 24 hours?"

C. "Are you experiencing significant pain?"

D. "Is the cough keeping you awake at night?"

Your response:
"Tell me what brings you in today."
Correct response:
"Tell me what brings you in today."
Rationale: The statement "Tell me what brings you in today." is an example of open-ended
communication. This type of question facilitates communication of the patient’s own
perceptions to gain valuable information, and encourages expression of feelings. All other
statements require a yes/no answer (closed-ended).
The transfer of information such as patient eligibility, payment remittances, claims, claim status,
authorizations and referrals are addressed under the HIPAA Administrative Simplification and
Compliance Act as electronic

A. report management.

B. remittance advice.

C. data interchange.

D. clearinghouse.

Your response:
data interchange.
Correct response:
data interchange.
Rationale: HIPAA included Administrative Simplification provisions that required HHS to adopt
national standards for electronic health care transactions and code sets, unique health identifiers,
and security. At the same time, Congress recognized that advances in electronic technology and
data interchange could erode the privacy of health information.
Which of the following are the major filing systems used in the health care setting? (Select the
three (3) correct answers.)

A. numeric