Page 3 - KATALYST BULLETIN - Q4 (1)

APRIL EDITION

Thanks to all the users who have taken time to complete the IT survey. We have reviewed every survey
INFORMATION TECHNOLOGY
response and the feedback you have provided. A lot of positive feedback and few suggestions on what users
want from the IT team. The common request was to provide additional knowledge sharing sessions and
provide a portal for raising tickets.

We will be launching a new helpdesk ticketing system where you can raise tickets. We are creating a
knowledge base of the most common requests so employees can find answers to their issues from the
portal with a simple search without having to wait for a technician to get back to them. The knowledge base
will be work in progress, and we will add articles over a period. We will launch the portal in the second week
of April. We will share the details in next few days.
Office 365 offers a lot of productivity tools. Check out Microsoft Planner, a lightweight project/task
management tool for the team. The planner has all the features that most common task management tools
available in the market. The planner tool is tightly integrated into the Office 365 suite of tools. What you can
do with Microsoft planner:
• Organize your work visually
• Work together effortlessly and collaborate on tasks
• Tool to manage your tasks
• Create plans for your team members across various projects
• You can assign a task to multiple people
• Planner sends an email reminder when the task is due and send notifications if the task is past due.

Go to https://portal.office.com and select Microsoft Planner from the app launcher.
You can also download the planner mobile app for Android and iOS.

Best,

-Praveen Minumula

www.katalysttech.com