Page 4 - Something's Brewing - February 2021
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                                                                                    FEBRUARY. 2021 | VOL. 14

              Farrer's Gold Service Award

       North West based tea & coffee merchant awarded           “The Trusted Service award has always been
       customer service excellence award for the second        about recognising companies that go way beyond
       year                                                    the norm in customer experience and generate
                                                               great feedback from happy customers. This year,
       Second year success                                     despite the incredible challenges of a global
       For the second year in a row John Farrer & Co,          pandemic, so many companies using Feefo have
       Kendal, has picked up a Feefo Gold Service              continued to provide remarkably high levels of
       customer service award, which follows on from           service and they deserve a huge amount of credit
       the company’s recent success in the annual Great        for what they have achieved.”
       Taste Awards, in which they collected three
       individual products awards.                             General Manager Dave Walsh is delighted with
                                                               the result:
       About the awards                                        “At John Farrer & Co Kendal, we try our hardest to
       The annual Feefo awards are an independent seal         ensure our customers receive the very best service
       of excellence that recognises businesses for            we can provide! Which is why we’re delighted to
       delivering exceptional experiences, as rated by         announce that we’ve received a Feefo Five-star
       real customers.                                         Gold award for 2021. As you can imagine we are
                                                               all thrilled with this award, especially for the
       Created by Feefo, Trusted Service is awarded only       second year in a row. The fact that this is based
       to businesses that use Feefo to collect genuine         directly on our customers’ feedback makes it
       reviews and insights. Businesses who meet the           particularly meaningful for us. Satisfied customers
       high standard, based on the number of reviews           are key to our business, so it is great to receive
       they have collected and their average rating,           confirmation via Feefo that we are getting it right.
       receive the award. A highly valued badge of             Receiving this award once again, alongside our 3
       approval, this accreditation remains unique, as it is   Great Taste awards, in a year when Covid-19 has
       based purely on the interactions with real              made doing everything really challenging means
       customers. As all reviews are verified as genuine,      recognition of the hard work the team has put into
       the accreditation is a true reflection of a business’   two of our passions: serving our customers and
       commitment to outstanding service.                      giving them great Tea & Coffee.’’

       Farrer’s are pleased to say that they collected over
       175 reviews between 01 January 2020 and 31
       December 2020, with a Feefo service rating
       greater than 4.9 out of 5.0. Ordinarily Feefo gives
       Gold Trusted Service awards to businesses that
       have collected at least 50 reviews between 01
       January 2020 and 31 December 2020, with a Feefo
       service rating of 4.5 and above.                           For further information please

       Congratulating John Farrer & Co Kendal on
       winning this year’s award, Steph Heasman,                  Contact: 01539 720020
       Director of Customer Success at Feefo,
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