Page 6 - BE Playbook Final
P. 6
Launch Video and Email
STRATEGY
Andrew Livingstone and Jackie Rhone A few days later, we sent a second message
create a personal connection with every and video to keep the strategy top-of-mind
Greystar team member, describing the and provide more specific detail on what
customer experience strategy and what our team members should do to go
“Beyond Expectations” truly means. “Beyond Expectations.”
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