Page 15 - PEAK Host Book 2018

CUSTOMER

CARE

Richard Abarca
Assoc Trainer, Care | Mission, TX

Richard consistently exceeds expectations, achieving as high as an amazing 130% to goal. When our Global
Care partner in Dallas asked for frontline reps to help with red hat, Richard was the obvious choice. He
returned to his team as a newly promoted Sr. Rep, turning an underperforming team around in just a few short
months.

Mary Baker
Coach, Team of Experts | Springfield, MO

Mary has sustained elite results through smart, strategic, coaching and development of her people. She mod-
els servant leadership and invests in the frontline, creating a team of Un-Carrier advocates who are passionate
about our customers’ experience.

Diachelle Bell
Coach, Team of Experts | Augusta, GA

Diachelle shares her passion and love for our company to everyone she meets daily – reaching well beyond
her own community. She reaches hundreds in Augusta Nation each day through the motivational quotes and
affirmations she shares on the site Facebook page. Diachelle is the embodiment of “How we Play” and is
absolutely deserving of representing Augusta Nation at PEAK.

Brittney Brown
Expert, Account Care | Birmingham, AL

As a TEX Next Expert, Brittney goes above and beyond on a daily basis to ensure that her peers are supported
and performing at their highest potential. She is a leader with an unwavering commitment to the site – step-
ping up during the transition to TEX Next. Brittney’s passion for helping her customers has resulted in a 80%
NPS each month.

Jen Cambridge
Director, Care Strategy & Self Service | Bellevue, WA
Recently promoted to VP, Product Management in Marketing & Experience
Jen played a critical role this year in the success of Team of Experts and the creation of the Messaging chan-
nel. She has been instrumental in designing the TEX model, and in particular, establishing the partnerships
between Retail and Network with TEX. Jen is driving true innovation along the Care journey to become Famous
– and is deserving of this PEAK recognition!

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