Page 16 - PEAK Host Book 2018

CUSTOMER

CARE

Frankie Cerna
Sr Assistant, Administrative | Tampa, FL

Frankie was relentless and instrumental in creating awareness and bringing Diversity & Inclusion to life in
Tampa! He created “events in a box” that allowed local D&I champions to launch big awareness campaigns.
Frankie also led the Pride & Allies network, facilitated an off-site function for Military Veterans, and drove the
Multigeneration Network. Frankie shows his commitment to excellence in everything he does.

Stephanie Cruz
Manager, Learning & Development | Albuquerque, NM

Stephanie is an amazing leader who truly cares about her employee’s development and well-being. Her ambi-
tion to make her team better shows every day as she pushes her team to the next level. Stephanie contributes
to operations, and is proactive in sharing best practices with other teams.

Holly Davies
Sr Expert, Account Care | Wichita, KS

Holly’s performance is stellar; she takes personal responsibility to get results the right way, every time. She is
a true customer champion and goes beyond her scope of support to ensure the job gets done and exceeds the
expectations.

Ellis Fuller
Specialist, Business Sales Support | Chattanooga, TN

Ellis works effectively to create an exceptional customer experience. His skills and knowledge resulted in 5K
customer saves. Ellis is quick to lend assistance with customer issues and always follows up until the issue is
resolved.

Sonya Glesmann
Manager, Team of Experts | Salem, OR

Sonya’s impact to the business in 2017 was outstanding. She exceeded all her goals by lowering attrition,
meeting net staffing targets, and improved performance and attendance of new-hires overall. Sonya is also on
the Military Honors and Support Community council and helped the site establish a key partnership with the
Association of the United States Army, teaming up to sponsor a very successful 5K run event.

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