Page 21 - PEAK Host Book 2018

CUSTOMER

CARE

Janie Price
Expert, Account Care | Richmond, VA

Janie has earned the respect of the Experts and Leaders within her community, as well as numerous indi-
viduals across the site. In, 2017 Janie stood out as a leader amongst her peers as she entered the Rock Star
Academy Program. She also challenged herself in a project Coach role within her community. Knowing the
team was counting on her, she built relationships to accomplish goals and exceed expectations. Janie lives
and breathes How We Play.

Evelyn Rojas CEO Wild Card
Sr Manager, Executive Response | Albuquerque, NM

Evelyn’s Peak nomination is a clear reflection of her focus on both the customer and employee experience. Over
the years, Evelyn has gained the respect and trust of several business partners, including our Senior Leadership
team. She has a maniacal focus on employee development, customer resolution and has been an integral part of
creating our awesome culture in the Office of the President. Evelyn has also been a strong contributor to several
high level company projects and continuously receives accolades for the partnership and support she provides.

Samuel Saiz
Specialist, Closed Loop | Albuquerque, NM

Practices for improving performance, and sharing his IOCR tracker that helps with call flow and productivity.
Teams look to him for information and insight. Sam is positive, upbeat, and always willing to go above and
beyond.

Rachel Sanders
Expert, Account Care | Chattanooga, TN

Rachel is a T-Voice Member who brings creativity, passion and awareness to every event. She never hesitates
when it comes to helping team members get results the right way while also maintaining her own perfor-
mance. Rachel is truly invested in the success of each person and team she touches.

Jeremiah Sauser
Sr Manager, Customer Care Operations | Meridian, ID

Jeremiah is maniacally focused on the Frontline and works to ensure business decisions benefit our employ-
ees and customers. His support and development of newly promoted leaders have helped them achieve
tremendous success very quickly.

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