Page 22 - PEAK Host Book 2018

CUSTOMER

CARE

Fran Schultz
Sr Manager, CS Quality | Arvada, CO

Fran and her team work quietly in the background understanding and analyzing escalated customer expe-
riences, to identify any People, Process, or System changes that must take place to improve our customer
experience. She then works RELENTLESSLY to provide the appropriate information to the right resources to
change the way we do business; helping take a leap towards becoming Famous for Care. Fran never settle for
the status quo!

Amanda Shaw
Coach, Closed Loop | Charleston, SC

Amanda has been a model example of a leader. She has launched site-wide programs such as the daily FB mo-
tivation post, the environmental committee, and the café birthday board – all to drive recognition in Charles-
ton. She has done a great job as a Senior Rep, and now a Coach. Amanda is amazing, dedicated, altruistic,
knowledgeable, caring, kind, considerate, determined, focused, ethical, honest, and integral in Charleston.

Keenan Smith
Coach, Team of Experts | Nashville, TN

Keenan has a unique ability to explain how things work in understandable terms that provide teachable ‘aha’
moments. Keenan is relentless when it comes to exhausting all options to help his customers. He measures his
success by the success of everyone around him.

Cristal Southwick
Sr Expert, Account Care | Oakland, ME

Cristal is a driving force for FCR improvement. She uses her vast knowledge to resolve concerns for her inter-
nal and external customers. She is a “forward thinker” pro-actively offering solutions to issues. Cristal plays by
the rules while sharing ideas to improve or change a policy or business decision.

DeNikos Stewart
Sr Expert, Account Care | Birmingham, AL

DeNikos has been an unshakeable encouraging voice when so many have needed it but too shy to ask. In 2017
while covering for his coach, Denikos was able to keep the team focused and in the number one spot while the
leader was out of the office. He has given motivation and tough love, shared experiences, and guidance to his
team.

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