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and Analysis Expert Analysis of Best
Practices
Interviews

5. Drawing on External Research
 If you are not an expert in the area to be trained, you might

locate a recognized expert who could help you identify
the most relevant research guidelines

 A second approach is to abstract the basic principles or
guidelines by analysing the actions or work products that

reflect best practices either within your organization or
external to it via benchmarking

6. Identifying Guidelines from Best Practices
 Your first step will be to identify employees, teams, or
products that embody best practices and compare them

with the work of those whose practices are new or average

 It is critical to observe several master performers in order
not to misconstrue one top performer's idiosyncratic
techniques as an important feature

 Three methods you can use to derive guidelines from
validated best practices:

i. Structured Observations: Deriving Guidelines from Looking
and Listening