Page 58 - Computer Based Training OUM

Steps performed some way some way each time Guidelines adapted to the situation

Guidelines adapted to the situation

 Distinguishing Between Near and Far-Transfer Training

i. In most organizations far-transfer performance deals with

one of the following domains:

1. application of social skills, for example, sales, client
service, and management;

2. design of new products or services, such as product
design or marketing; and

3. Analysis, such as financial planning, or non-routine
problem resolution, for example, advanced

troubleshooting or diagnosis.

ii. Near-transfer tasks are easier to train and give you a good

chance of getting the specified result if you follow the
appropriate teaching steps

iii. Far-transfer tasks are more challenging to instruct because the

employee will have to adapt the guidelines to fit the various
situations in which they will be applied, the likelihood of

success is less than with near-transfer tasks

iv. On the other hand, once the skills are acquired, the
employee is more versatile because she can use judgment

to make adjustments as circumstances dictate