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  However, you have some capabilities not available in print
                       media such as animation, sound, and zoom effects
                     Animation is another feature that can be used to present

                       processes that involve equipment or other elements that
                       can be graphically illustrated in multimedia

                     Allow the learner to control the rate of presentation of
                       information by using a series of static displays or, if using

                       animation, allow learners to control presentation rate
                       between state changes. In addition, use audio to describe

                       stages, especially in complex visual displays such as animations
                     Simulations can also be used to illustrate processes. In a

                       simulation the learner interacts with a program that
                       emulates the real process and learns about it in an

                       interactive way
                   9. Practice Methods for Processes

                     Practice should be designed to match the learning objective
                       at the application rather than the remember level

                     The key to the design of process exercises for employees
                       involved in problem solving is to collect realistic case
                       studies of common malfunctions, customer questions, and

                       so forth that can be converted into practice exercises
                 10.  Evaluating Learning of Process Knowledge

                     First, consider your instructional objective. If the major
                       objective is to perform a task and the process information is

                       provided as background information, you need not write a
                       learning objective or provide practice or evaluate learning

                     However, if the process knowledge is critical to task
                       performance or is the major intended outcome of the lesson,

                       evaluation is needed
                     Use formats similar to the practice exercises you have designed
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