Page 11 - 2019 Online Course Catalog

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Microcourses by Topic or Exit Catalog

Essential Interpersonal Skills

 Authenticity and Transparency
The trust you build with your direct reports pays dividends in times of stress. Follow a leader who learns to
appropriately disclose feelings and share information to build trust during an organizational change.
Neuroscience principles explain the impact of such authenticity and transparency. You'll also learn tips for
developing good judgment.

 Building Relationships
Your effectiveness as a leader depends on the relationships you build with the people who report to you.
Watch a leader discover her misconceptions about what makes others feel valued. The story unfolds to
explain the brain's alert system for detecting a lack of acceptance and how you can apply the most important
skill for demonstrating respect.

 Building Trust in Your Work Environment
Although you can see how others' behavior affects trust in the organization, you might not recognize how
your own behavior influences trust. Building trust is a gradual process, one interaction at a time. But it takes
only a single action to break trust.

 Handling Emotion and Upset
Some of your most difficult interactions are with employees who suddenly become emotional. You'll learn
about the neuroscience behind emotions and three common approaches that make negative feelings worse.
You’ll also learn about how to use empathy to help an upset employee return to a calm, productive state.

 Strengthening Relationships
Your work relationships thrive or suffer due to a number of factors. But no factor is more important than
having effective people skills, the most vital being how well you address others' needs to feel valued and
respected. Using the Key Principles of effective interpersonal skills helps you to meet these needs.

Influencing

 Influencing Others to Make Things Happen
In today's ever-evolving organizations, leaders need to get things done through people who don't report to
them and, in some cases, even outrank them. Welcome to the new age of influence, where, to be effective,
you must know the techniques that will help you earn people's commitment to make things happen.

 Influencing Without Position Power
You have a good idea for solving a problem, improving a process, completing an assignment, or meeting
customer needs. But you can't do anything with the idea because you lack the resources or authority. What
need is the help or approval of other people. To get it, you must be able to sell your idea. In other words,
you'll have to convince people that your idea is worth supporting

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