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Collaborating

 Cultivating Effective Business Networks
Do you know everything you need to know to succeed in
your job? Is your work becoming more complex? Are you
struggling to keep up with technology? Your job probably
demands more of you than ever before. Maybe you're
working cross-functionally or in settings that require a
broader skill set than was required in a more traditional
role. Even though you have more information than people
doing similar jobs did 5 or 10 years ago, you probably have a
smaller portion of the information you need to be
successful.

 Leveraging Diversity
Do you value the unique qualities you and your coworkers bring to the workplace? Did you know that people
expressing their differences actually enhances an organization's growth? Valuing differences is the right thing
to do from both an interpersonal and a business perspective.

 Strengthening Your Partnerships
People form partnerships because they want to achieve something they can't do alone. Working together to
accomplish those results is another matter altogether. Each partner might have a different plan of attack. For
a partnership to operate smoothly and achieve its desired outcome, members must understand what a true
partnership is and focus on building relationships based on trust and effective communication.

Conflict

 Choosing a Conflict Resolution Tactic
Unresolved conflicts can hurt productivity, quality, service, morale, and working relationships. If a conflict
involves you or people you work with, you must assess the situation and decide when and how to get
involved.

 Mediating a Conflict
The same people you coached separately to resolve their conflict are arguing again. Although your first
choice should be to let them handle it themselves, you also know that coaching is not going to be enough.
The problem might continue to escalate and begin to affect others' productivity and morale. You'll need to
bring them together so they can talk constructively about their differences and work toward a solution. In
other words, you'll mediate the conflict.

 Resolving a Conflict You're Involved In
The differences people bring to the workplace can promote remarkable creativity, innovation, and solutions.
However, those same differences can lead to a lack of agreement (discord) and, if left unresolved, to a full-
blown argument (dispute). You can feel the effects of conflict on yourself as well as those around you—
tension, stress, lower morale. If the situation continues, it can damage relationships, productivity, quality,
and service.

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