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Engagement and Retention

 Building a Motivational Environment
If you think the best way to motivate people to perform at higher levels is by dangling a "carrot" in front of
them, guess again. It's not what you promise people or, worse, threaten them with; it's what you do for and
with people that inspires them to show up at work every day with energy and a can-do attitude.

 Keeping Organizational Talent
Retaining the people in your group means more than cultivating harmony and productivity in the workplace.
It also translates directly to the organization's bottom line: Turnover is costly—hiring and then training
people consumes money, time, and resources. It leads to lost sales and productivity. If you think that most
people leave a job simply for more money, you're wrong. Most people leave a job because of a poor
relationship with their leader. In fact, the immediate leader is the one person with the greatest impact on a
person's decision to stay with or leave an organization.

 Leading Through Vision and Values
In the past you and your organization might have used rules, procedures, and close supervision to guide
employees' actions. That was then; the business world is much faster now. Customers' increased demand for
speedier delivery of the latest high-quality products and services has led to new ways of doing business for
your organization—and a new method of managing people for you.

 Recognizing and Rewarding Good Performance
Have you ever felt that nobody notices your hard work? Or, that no one acknowledges your team's routine
good performance? Being ignored doesn't do much for your confidence or motivation, does it? Now, look in
the mirror; how often do you congratulate your coworkers for a job well done or point out someone's
achievement? Recognizing and rewarding good performance should be more than just an afterthought; it
should be a daily part of the job for you and your group.

 Unleashing Employee Initiative
An engaged, committed group is one of the most powerful assets you have when it comes to achieving your
team's goals. You'll see a leader apply an involvement technique that yields great results with a team that
seems to be hanging back. Along with the technique, you'll learn about pitfalls to avoid as well as the
neuroscience behind encouraging employee initiative.

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