Page 4 - The Shield Issue 1
P. 4
ADAPTING TO CRISIS
It's true that we need to take the Coronavirus seriously.
It’s capable of causing severe illness, death, and drastic
long-term changes to how we live and work. It could even
cripple the economy. It’s easy to stay focused on those CUSTOMER CONTACT THROUGH LOCKDOWN
calamities: they seem to be the only topics covered in the
news. Increase the email, telephone and online contact you
have with your customers. They will be concerned about
However those thoughts are counterproductive. how your business is adapting to the situation —
wondering if you’re open for business, have product
In times of constant negative messaging, we need an available, if those products are safe, etc. There are steps
antidote so that we can keep our positive attitude and you should be taking now to ensure your customers can
march forward with determination and hope. get answers when they’re searching online.
Be deliberate in activities that are positive, • FAQ sections might detail who comes into contact
compassionate, heart-warming, loving, stress reducing with your products,
and laughter inducing! Think Love not Fear. Be gentle with • How your workflow has changed to emphasize safety
yourselves, take care of your loved ones and those around and policy changes regarding existing purchases.
you. Stay safe everyone. Together, we’ll get through this. • The FAQ section is also a good place to explain any
changes in your offerings or expected fulfilment
Read More >>> https://lnkd.in/ghhuuyU delays.
