Page 61 - Sales Management

After Sales Service / Customer Service 62

• Give them the necessary
support. Help them install,
maintain or operate a particular
product. Sales professionals
selling laptops must ensure
windows are configured in the
system and customers are able to
use net without any difficulty.
Similarly organizations selling
mobile sim cards must ensure the
number is activated immediately
once the customer submits his
necessary documents.

• Any product found broken or in a
damaged condition must be
exchanged immediately by the
sales professional. Don’t harass
the customers. Listen to their
grievances and make them feel
comfortable.

CarePoint Global +966 55 119 6445 – Sales Mastery and Training Services - 2019