Page 60 - Sales Management
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After Sales Service / Customer Service 61
Why After Sales Service ?
• After sales service plays an
important role in customer
satisfaction and customer
retention. It generates loyal
customers.
• Customers start believing in
the brand and get associated
with the organization for a
longer duration. They speak
good about the organization
and its products.
• A satisfied and happy
customer brings more
individuals and eventually
more revenues for the
organization.
• After sales service plays a
pivotal role in strengthening
the bond between the
organization and customers.
• Sales Professionals need to stay
in touch with the customers
even after the deal. Never
ignore their calls.
• Call them once in a while to
exchange pleasantries.
CarePoint Global +966 55 119 6445 – Sales Mastery and Training Services - 2019
