Page 58 - Dale Carnegie Course Catalog

Performance Defined
Primary Competency Categories:
Accountability starts with clearly defined performance goals. Translating an organization’s business objectives into daily tasks is the process side of performance management.
When you consider the human element of performance, you must consider that it is often not enough to know just what to do. It is also important to know the “how,” “why,” and “how well or how often,” in order for people to bring their best ideas and contributions to the work they do. Without clearly defined performance goals, you cannot determine if it is the person or the process that must be coached.
At the completion of this module, participants will be able to:
 Create a picture of what their job looks like when it is being done well
 Write a document that defines performance expectations
 Identify key skills, knowledge, and abilities essential to job perfor- mance
 Translate business objectives into daily activities with measurable results
• Management Controls
Exercises necessary management controls to ensure the integrity of the organization’s processes.
• Human Resource Management
Manages process for aligning human capital with organi- zational goals.
Planning
Primary Competency Categories:
Creating vision and the plan to move toward that vision is a leader- ship. Leaders not only see the big picture and communicate it well; they break that plan down into the priorities and methods neces- sary to achieve group goals.
At the comple on of this module, par cipants will be able to:
 Describe a vision in clear, specific, compelling terms
 Identify the steps necessary to transform the vision into action
 Implement a plan with clearly defined communication goals
• Vision
Future-oriented. Develops an exciting picture of what could and what should be, regardless of what is, for them and their organization.
• Results Oriented
Passionate about winning. Dedicated to achieving all-win solutions to situations.
Project Planning
Primary Competency Categories:
POWERFUL PEOPLE SKILLS INSPIRING PRESENTERS
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LEADERS WHO BUILD AMAZING SERVICE
At the end of the day, people make projects happen. While charts and plans provide a roadmap to project success, you must engage your team in buying into the plan and taking responsibility to successfully complete the plan. You must go beyond the pro- ject and connect with the people who will use their talents to
At the completion of this module, participants will be able to:
• Align projects to the planning process to achieve results • Use SWOT analysis to identify project plan strengths and
overcome challenges
• Create a sense of responsibility and accountability for involved
team members
• Teamwork
Organizes work tasks, people, and resources to deliver most effectively on organization goals.
• Vision
Future-oriented. Develops a future exciting picture of what could and what should be, regardless of what is, for them and their organization.
• Accountability
Demonstrates personal responsibility. Holds self and oth- ers accountable for outcomes that are in alignment with