Page 18 - Newsletter - (October - December)
P. 18
FOOD COURT -
SERVICE ETIQUETTES
Customer service is the support you offer your increased participants overall learning
customers — both before and after they buy experience.
or render your product or service — that helps
them have an easy and enjoyable experience The participants reflected on key learnings
with you. It’s more than just providing and shared their feedback regarding the
answers; it’s an important part of the promise program. The program was executed in an
your brand makes to its customers. And it’s a efficient manner with the generous help of
critical to the success of your business Business Manager Food & Beverages, Mr.
Abdul Rahman and his team. Their subject
To inculcate this process of excellent service matter speciliaties further enriched the
culture, an exclusive program was designed learning experience for all the participants
based on basic concepts of service etiquettes. throughout the programs.
This program was designed to train food
court staff on the importance of customer Key Learnings
service mindset and the power of having
a positive attitude towards life, colleagues • To understand the fundamentals of
and organization at work which creates a
significant change in our lives. service etiquettes
• To identify behaviors that creates a
The program “Food Court – Service Etiquettes”
positive service mindset.
was conducted in 4 batches covering 56 food
court staff from all locations. This program • To analyze the power of positive
started on October 14, 2016 and ended on language at workplace.
October 21, 2016 and was facilitated by
Assistant Manager Training & Development, • To deal with negative thoughts and
Mr. Farhan Ali Jamali. emotions.
• To understand the power of positive
Trainer facilitated the learning process by
using various training methodologies including thinking.
videos, group discussions and interactive • To communicate effectively amongst
games designed on service etiquettes which
each team member
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