Page 20 - Newsletter - (October - December)
P. 20
BASIC FACILITATION
PROTOCOLS
The role of facilities management team in a some situations and were instructed by the
mall management company is always critical. trainer to form a group of 3-4 participants
Maintaining the property and ensuring that and discuss their ideas within the group and
operational excellence is achieved in day-to- present those ideas in front of all participants.
day affairs is the top most priority of FM team. This brainstorming activity increased the
learning experience for all participants.
Keeping in view the same and to emphasize
the importance of facilitation an exclusive The participants were keenly active throughout
program titled “Basic Facilitation Protocols” all the programs and shared their valuable
was designed to make participants understand feedback. The program was executed in an
the importance of facilitation and role of a efficient manner with the generous help of
facilities management staff to provide a great Facilities Management department.
facilitation and support.
Key Learnings
The program “Basic Facilitation Protocols”
was conducted for facilities Management staff • To understand the importance of
at all locations. This series of sessions started
facilitation in Mall Management.
on November 17, 2016 and till November
30, 2016. Program was spread over multiple • To provide excellent facilitation
batches and covered 72 Facilities Management
services to internal and external
staff. The program was facilitated by Assistant
Manager Training Development, Mr. Farhan Ali customers
Jamali. • To identify behaviors that create a
positive facilitation service mindset
The trainer also highlighted the importance
of having a positive attitude towards work, • To build a strong communication
organization, colleagues and life to create a amongst colleagues, employees,
significant impact in performance. During this
tenants and supervisors.
segment of program, participants were given
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