Page 63 - Global Booklet Support_Neat

Active
Issue
Date:
6/21/16

ECC Training- How to…Reject Lines & Orders

During order creation, individual lines may be deleted. (See document for deleting items during order
entry.) However, once an order has been saved, the lines must be "rejected." ECC will not let you
execute the delete function after the order has been saved. If the entire order needs to be cancelled,
all the lines will have to be rejected.

Important: Rejecting lines is a permanent action. Once a line or order is rejected & saved it cannot
be reinstated. If the order is to be filled at a vendor site (7900), re-key to a new reference number. If
the order is to be filled at a fabrication site, re-key to a new line.

Unless the order is in Available to Batch status, contact production before rejecting lines. Always
check the user status on vendor orders, if it is in any status other than AB you will need to email the
vendor to cancel.

Method 1: Individual Lines

STEP 1: From the main
Customer Service Menu, select
‘Change an Order’.

Type the order number which
has items for rejection into the
order field and either hit the
enter key or select ‘Search’.

STEP 2: Select line for rejection. STEP 3: Choose reason for rejection ‘CS
Selected line will be highlighted in Dept. Cancel Line Item(s)’
yellow.

STEP 4: Add internal notes advising of the reason for cancelling. If necessary, remove
the order from hold to complete the rejection. Unless the hold is removed, the order
will still be available in your team & individual hold reports. Save changes..

Method 2: Multiple Lines & Entire Orders

STEP 1: From the main Customer
Service Menu, select ‘Change an
Order’.

Type the order number which has items
for rejection into the order field and
either hit the enter key or select
‘Search’.