Page 64 - Global Booklet Support_Neat

ECC Training- How to Reject Lines & Orders Continued

STEP 2: Use the green ‘Select
All’ button to highlight all lines. If
necessary, deselect lines which
are not to be rejected manually.

‘Select All’ button

STEP 3: From the toolbar at the
top of the screen select:
Edit > Fast change of…>
Reason for rejection

STEP 4: Choose reason for
rejection ‘CS Dept. Cancel Entire
Order’

STEP 4: Add internal notes advising of the reason for cancelling.
If necessary, remove the order from hold to complete the
rejection. Unless the hold is removed, the order will still be
available in your team & individual hold reports. Save changes.

Successful Rejection

Once you save the order with the rejected lines, you can double check that they have been rejected
by entering ‘Display an Order’ from the Customer Service Management Menu. The affected lines will
display the rejection reason.