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Confidential

Restaurant structure

• Restaurant manager: Overall management of operations. The manager’s role is
second to the restaurant owner (and sometimes is filled by the owner) and includes
general employee management, financials & overall supervision, Handling suppliers
and stock orders, shift scheduling, employee allocation, problem solving. At end of
shift, the manager is responsible for payments for employees, tips, preparation for
the next shift, financial report and documenting.

• Shift manager: The shift manager is mostly responsible for the employees. They
usually report to the restaurant manager or restaurant owners. This role includes
the allocation of employees to different restaurant areas, handling with mid-shift
problems, attending to customer issues and shift closing. This includes reporting,
employee payments and preparation of the floor for the next shift.

• General employees: This includes all other positions of the restaurant staff; waiters,
bartenders, hostess, cleaners, cooks, piccolo (runner). These positions includes basic
work activities such as shift requests, clock punching, work tracking & payment
requests.

• Restaurant owner: It’s crucial for the restaurant owner to know what’s going
during their absence. Most of their activity involves low-level viewing, monitoring
and analyzing of ongoing activities. An owner’s involvement could vary from basic
monitoring and up to being deeply involved in every aspect of the management

16 process. Typical tasks: stock management, dealing with problems in the employee
staff, accounting, monitoring & employee interviewing.