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Confidential
Departments
• Financial: the financial department role is to record finan- • Human Resources: given the responsibility to
cial transactions, prepare and interpret financial state- handle employee recruitment, arrange staff
ments, and deal with cost accounting and cost control. training, make promotion and disciplinary de-
cisions, and check staff attendance.
• Front Office: the front office (room management) de-
partment handles customer service including front desk • Food & Beverage: responsible for all of the
service, reservation, laundry, concierge, telephone, and dining rooms, restaurants, bars, kitchen,
housekeeping services. clean-up services, etc. F&B divided into two
parts: kitchen and restaurant. The Kitchen de-
Leading Players partment is responsible for food preparation,
while the restaurant departments’ role is to
• Marriott - 14.5$ B revenues provide dining room operation, waiter service,
per year with 4K hotels. food runner, and clean up service.
• Hilton - 11.3$ B revenues • Sales: the responsibility for
per year with 3.8K hotels. sales department is to sell the
hotel facilities and services to
• Starwood - 5.8$ B revenues individuals and groups.
per year with 1K hotels.
• Logistics: the logistics depart-
• Wyndham - 5.5$ B revenues ment is responsible for track-
per year with 3K hotels. ing daily supplies, purchasing
appliances, and keeping secu-
• Hyatt - 4.3$ B revenues per rity.
year with 0.5K hotels.
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