Page 8 - 2018 Turnberry Associates Guide Boston
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Important Tips For Cigna Members
Make sure you’re always seeing Contracted Providers! • If the amount that you owe on the EOB is equal to
the amount on the invoice, then the invoice should
How do I locate a CIGNA Contracted provider? be paid.
Note: It is important to utilize the mycigna.com portal while • If the amount that you owe on the EOB is less than
searching and confirming that your provider is contracted the amount on the invoice (the invoice is greater)
under your Cigna network.
and you’re certain you went to a contracted CIGNA
Online: provider, send a copy of your EOB with the invoice
and the amount that CIGNA states you owe to
If I’m not registered on MyCigna.com your CIGNA contracted provider/facility.
• Go online to www.cigna.com When you visit your Contracted CIGNA provider for
your Annual Physical/Exam make sure you’re stating
• Under the Welcome Tab, select “Find a Doctor”
that this is your “Preventive Visit” so that you’re not
• Select Health Care Professional Type (Physician, charged.
Pharmacy, Hospital)
Remember that if you’re treated for an illness during this
• If you’re selecting a facility, enter in the facility type visit it will no longer be considered a preventive visit and
(Urgent care, MRI Center, etc.)
you will be charged the applicable copay.
• Enter your location criteria
If your Doctor orders an MRI, CT Scan or an Ultrasound,
• Select your plan/network which is (Open Access remember that an Independent Testing Facility is much
Plus) then click “search” and your Provider/facility more cost effective than a hospital. Prior authorization is
listing will populate. required for selected outpatient and diagnostic testing.
If I’m registered on MyCigna.com Remember that you can call CIGNA or log in to www.mycigna.com
• Log on to www.mycigna.com (if you forgot your to get an estimate on how much services will cost.
login information you can request a password
reset) If you DO NOT have a life-threatening emergency then
remember to visit a Contracted Convenience Care
• Visit the “Find a Doctor” page Center or Urgent Care Center for Medical services.
• Enter your search based on your needs (Location, • CVS Minute Clinics
Specialty, Cost, Quality) and select Search. (Your
plan & network will automatically populate. • Walgreens Take Care Clinics
Phone: Don’t forget about the Generic Drug Discount programs
that are available at most retail chains. (Publix - free
Call 1-800-244-6224 antibiotics, Wal-Mart, Target) without presenting your
Make sure you always review your CIGNA “Explanation insurance.
of Benefits” (EOB)
What if I receive an invoice from a provider or
a facility and I verified they were contracted
with CIGNA?
• Retrieve your EOB from CIGNA for that specific
claim/date of service.
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