Page 31 - Total Quality Excellence
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ROLE OF MANAGERS IN
TOTAL QUALITY
MANAGEMENT
Total Quality Management is defined as a continuous effort by
& Business Excellence
management to upgrade and improve the processes and systems to
ensure superior quality products. Every organization has to take care
of its customers. Their feedbacks are essential. Total Quality
management creates processes and systems based on customer
feedbacks and various researches which eventually help in the
development of organization.
Managers play an important role in Total Quality
Management:
Management Initiating and implementing total quality management programs
require great amount of planning and research. Managers need to get
There are costs involved with the entire process of total quality
Quality trained in various TQM practices before implementing the same.
management. It is the manager’s responsibility to allocate budgets for
TQM at the beginning of every financial year. Remember, you can’t
otal crib later on. Read a lot about total Quality management.
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