Page 35 - Total Quality Excellence
P. 35
ROLE OF MANAGERS IN
TOTAL QUALITY
MANAGEMENT
Total Quality management refers to a continuous effort of
management along with the employees of a particular organization to
& Business Excellence
improve the quality of products and services.
Businesses need to emphasize on quality of their products rather
than quantity to survive the fierce competition. Remember in today’s
scenario, there is no dearth of competitors in the market.
Why would a customer return to your organization if you do not
deliver what you had promised him initially? You can fool someone
once but not twice. Quality is an important parameter for every
Management
business and should not be ignored at any cost.
Quality
otal
T
CarePoint Global +966 55 119 6445 – Specialized Consulting and
Training Services - 2019
