Page 38 - Total Quality Excellence
P. 38
ROLE OF MANAGERS IN
TOTAL QUALITY
MANAGEMENT
Understand the needs and demands of the customers
& Business Excellence
Total quality management ensures that employees understand
their target customers well before making any changes in the
processes and systems to deliver superior quality products for
better customer satisfaction.
In fact, organizations introduce total quality management or any
other quality management process to increase their customer base
and levels of customer satisfaction.
Management Total Quality management increases an organization’s database of
loyal customers who would not go anywhere, no matter what.
Quality Believe me, without customers a business can’t even exist.
otal
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