Page 41 - Total Quality Excellence
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ROLE OF MANAGERS IN
TOTAL QUALITY
MANAGEMENT
In case of service industry customers are satisfied only when:
& Business Excellence
Employees are Employees are easy
friendly and polite approachable
Management honest and do not
Employees are
make fake
promises
Quality willing to listen and customer requests
Organizations
Employees are
respond to
address customer
otal grievances on time.
T
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