Page 46 - Total Quality Excellence
P. 46
SIMILARITIES AND DIFFERENCES IN
IMPLEMENTATION OF QUALITY
FRAMEWORKS IN MANUFACTURING
AND SERVICE SECTOR
Introduction
& Business Excellence
A production defect in a company like GE (General Electric) might
result in that specific product or the part being removed from the
assembly line and not sent out as finished product.
However, in the service sector, a process error might prove to be
costly as in the case of the JPMC or Citigroup (banking or financial
services company that have adopted Six Sigma) where the “leverage”
for each transaction is more and hence an error in a process can be
magnified several times.
A literature review of the differences between adopting Six Sigma for
manufacturing and services yields the finding that there are four
Management things to consider before service organizations adopt Six Sigma as a
way of life in their organizations.
Quality
otal
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