Page 49 - Total Quality Excellence
P. 49

SIMILARITIES AND DIFFERENCES IN

                    IMPLEMENTATION OF QUALITY

               FRAMEWORKS IN MANUFACTURING
                              AND SERVICE SECTOR







            Key Similarities and Differences between Manufacturing and
      & Business Excellence
            Service Sectors














             The third point relates to the way in which quality slippages are
             analyzed within the service sector company. Continuing the same

             point made in the preceding paragraph, it is important to find out
             the “root cause” behind the defect or the deficiency in service
             and then act accordingly.
      Management  It might be the case that complex processes with numerous rules





             governing each step of the process (that is the hallmark of
             banking and financial service companies) might need to be
             analyzed minutely for possible root causes for the defect.



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