Page 49 - Total Quality Excellence
P. 49
SIMILARITIES AND DIFFERENCES IN
IMPLEMENTATION OF QUALITY
FRAMEWORKS IN MANUFACTURING
AND SERVICE SECTOR
Key Similarities and Differences between Manufacturing and
& Business Excellence
Service Sectors
The third point relates to the way in which quality slippages are
analyzed within the service sector company. Continuing the same
point made in the preceding paragraph, it is important to find out
the “root cause” behind the defect or the deficiency in service
and then act accordingly.
Management It might be the case that complex processes with numerous rules
governing each step of the process (that is the hallmark of
banking and financial service companies) might need to be
analyzed minutely for possible root causes for the defect.
Quality
otal
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