Page 54 - Total Quality Excellence
P. 54

THE PDSA (PLAN-DO-STUDY-


                     ACT) TECHNIQUE FOR

                 QUALITY IMPROVEMENT







             This means that the emphasis on continuous
      & Business Excellence
             improvement of products and services through iterative
             cycles starting with planning and then performing the
             steps needed to enhance the quality, studying the results

             to determine what went right and what went wrong, and
             lastly, incorporating the feedback into the next cycle to

             make the process better lies at the heart of the PDSA
             technique.










      Management















      Quality







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