Page 54 - Total Quality Excellence
P. 54
THE PDSA (PLAN-DO-STUDY-
ACT) TECHNIQUE FOR
QUALITY IMPROVEMENT
This means that the emphasis on continuous
& Business Excellence
improvement of products and services through iterative
cycles starting with planning and then performing the
steps needed to enhance the quality, studying the results
to determine what went right and what went wrong, and
lastly, incorporating the feedback into the next cycle to
make the process better lies at the heart of the PDSA
technique.
Management
Quality
otal
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