Page 57 - Total Quality Excellence

THE PDSA (PLAN-DO-STUDY-

ACT) TECHNIQUE FOR

QUALITY IMPROVEMENT

Taking a Real -World Example and Applying
& Business Excellence
Theory to Practice

For instance, in our example, once the process improvement has
been put in place, the Study Phase reviews the feedback in terms

of whether the goals of keeping the percentage of defects to less
than 3% have been met. In case such measures are found to have
not been met, then the possible reasons for failure as well as the

corrective steps and measures needed to achieve the goals in
the next step are the determined.

This can take the form of studying the process to see how it can
be improved the next time. The Study step is also the step
Management where the entire cycle is matched from beginning to end and the

determination of success or failure are done accordingly. Indeed,

if the QI meets its objectives, then there is no need to repeat
the cycle and the final step, which is the Act Phase, can then
close out the changes and make them permanent.

Quality However, in case it is found that the QI did not meet its

objectives, the “Act” step provides the opportunity to put
corrective measures in place by studying the feedback about

otal what went wrong and then acting upon the feedback by starting
the next iteration again from the Planning Step all the way to the

T end step which is the Acting on the feedback step.

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