Page 53 - Total Quality Excellence

THE PDSA (PLAN-DO-STUDY-

ACT) TECHNIQUE FOR

QUALITY IMPROVEMENT

What is the PDSA Technique ?
& Business Excellence

The PDSA or the Plan-Do-Study-Act technique is a famous QI or
Quality Improvement Tool or Initiative that helps organizations

enhance the quality of their products and services.

The PDSA technique hinges on the iterative process wherein

each cycle begins with planning the quality improvement,

actualizing the method or the process for QI, studying the

results to determine whether the QI was successful or not,
and then acting upon the feedback for the next cycle to
Management Definitions
incorporate such feedback.

As the literature mentions, “The PDSA Cycle is a systematic
Quality the continual improvement of a product or process. Also known
series of steps for gaining valuable learning and knowledge for

as the Deming Wheel, or Deming Cycle, the concept and
otal application was first introduced to Dr. Deming by his mentor,

T Walter Shewhart of the famous Bell Laboratories in New York”
(Deming.org).

CarePoint Global +966 55 119 6445 – Specialized Consulting and
Training Services - 2019