Page 55 - Total Quality Excellence

THE PDSA (PLAN-DO-STUDY-

ACT) TECHNIQUE FOR

QUALITY IMPROVEMENT

Components of the PDSA Technique
& Business Excellence

As the figure above demonstrates, the PDSA Cycle starts
with the Plan step that entails identifying a goal or an

objective and then formulating a plan of action wherein the
success metrics or the measures that indicate the

determination of the success of the plan are defined
followed by a well-thought-out strategy to put the plan into
action.

Next is the Do Step wherein the actual implementation of
Management After that is the Study Step wherein the outcomes of the
the strategies of the plan is done.

implementation are monitored and measured and the
determination of the success or otherwise of the plan is

made.

Quality The final step is the Act phase wherein the feedback from

the previous step is integrated into the learning from the
entire process and then based on the same, the goals are

otal adjusted as well as the methods changed to ensure the
success of the next iteration and this can also include

T reformulation or recalibration of the strategy altogether.

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